Adapted from “Ensure the task is understood, supervised, and accomplished”
Before you can expect your staff/employees to perform, they need to know what you expect of them. You must communicate your instructions in a clear, concise manner. Talk so they understand, but not in a way that would insult their intelligence. Before your staff starts a task, allow them a chance to ask questions or seek advice. Some supervision is essential. Without supervision you won’t know if anything is being properly accomplished. Over supervision is viewed as micro-managing and harassment and may keep anyone from showing initiative. Allow your staff to use their own techniques, and check them periodically.
- Make sure something has a need before making it an order.
- Use the established authority levels.
- Issue clear, concise, and positive directives.
- Encourage your staff to ask questions for anything they do not understand.
- Ask questions to see if there is anything they don’t understand.
- Supervise the your directives.
- Make sure your staff has the resources they need.
- Vary your supervisory styleas necessary.
- Exercise care and thought in supervision. Micro-management can stymie initiative and create resentment; under-supervision may not get the task done.